When a participant attempting to enrol receives this error, the most common causes are explained within the error text provided. These are:
- The registration page was left unattended for a period of time.
- The participant is trying to return to their registration, or to VETenrol in general, using a favourited/bookmarked link.
- The VETtrak API timeout period has been exceeded.
For security, a participant must complete their registration in the one sitting and in a timely manner unless they make use of the Save for Later feature. They must use a valid link to reach VETenrol, such as from your website or their Save For Later email, and not a link saved from a previous visit or found in their browser history. A valid link will always include ?clientID= and will not have the long string of random letters and numbers that appears once the link has been visited.
If your participants experience time-outs commonly, it may be necessary to adjust the timeout setting for the VETtrak API. This can be done in the VETtrak API web.config file by increasing the value (in minutes) accordingly:
- <add key="TokenTimeout" value="320"/>
If your VETtrak is hosted with VETtrak Pty Ltd, this setting should already have a suitable duration, but we check/adjust this at your request.