Trainer Portal Quality Assurance Manager

If your portal has been set up to require Quality Assurance by a VETtrak administrator, some or all items that you submit will be sent to an interim holding area before being saved in VETtrak. Which items require Quality Assurance depends on the VETtrak settings. The Quality Assurance functionality in VETtrak allows administration staff to perform checks on data that has been entered into the Trainer Portal.  The trainer then has the opportunity to correct the data and re-submit it again.

To access the Quality Assurance Manager, click Quality Assurance on the top menu bar of any screen, or Quality Assurance in the Quality Assurance panel of the Dashboard.

1. QA Rejections
   • The QA Rejections tab shows any items that the VETtrak Administrator has rejected and sent back to you for further action. Within this section you can view details regarding the QA submission, including a Rejection Reason if one has been entered by your VETtrak Administrator: 
     1. Click the Actions link to see the actions available against each item.
     2. Click View details to see more information, including any comments left for you by the VETtrak administrator.
     3. Click Edit item to view and make changes to the submitted information.
     4. If you want to send back a comment with further information or explanation, click Leave feedback.
     5. If the item was incorrectly submitted, or is no longer applicable, you can delete it by clicking the Remove item button.
2. Pending QA
   • The Pending QA tab shows all items that are awaiting processing by the VETtrak administrator. Within this section you can make amendments to your submitted items should you require, including the correction of mistakes or changing of details that have since been updated:
     
     
     1. Click the Actions link to see the actions available against each item.
     2. Click View details to see more information.
     3. Click Edit item to view and make changes to the submitted information.
     4. If you want to leave a comment with further information or explanation, click Leave a comment.
     5. If the item was incorrectly submitted, or is no longer applicable, you can delete it by clicking the Remove item button.
3.  QA History
   • The QA History tab shows all submitted items (both pending and processed) for the last 30 days. This serves as a summary of recent activity and as such no actions can be performed in this area.