The NAT00020 file contains the address details for the locations where you deliver your training. Almost all of these errors can be fixed by confirming the details in the appropriate Location Wizard and Suburb Wizard (both found in Manage > Configuration) are valid, and that the Suburbs, Postcodes and country codes are valid (a good check is to look them up at auspost.com.au/postcodes).
If you utilise the Report Employer as Location in AVETMISS checkbox within a client enrolment, you may need to investigate the Enrolment Employer to solve an issue.
Incorrect Suburb records can be amended through the Suburb Wizard. Once these records have been changed, you'll need to manually edit the Suburb/City/Town field against the Location record for the changes to take effect.
| Error/Warning Code | Error/Warning Message | Solution |
| Error 20001 | The Training Organisation Delivery Location file must have at least one record. | This error can occur if you have no activity to report, and indicates that the NAT file is empty. Ensure you have enrolments set to Report to State Body, and the delivery location for these enrolments is a Victorian location and units have reportable results, with dates in, or spanning, the reporting period. |
| Error 20006 | Postcode must be valid (must match a postcode in the master list). | You will need to check both the Locations Wizard, and the Suburbs Wizard, each found in Manage - Configuration. Ensure that the Location Postcode is valid on auspost.com.au/postcodes. Note that PO box post codes are an invalid selection (eg 3001). Incorrect Suburb records can be amended through the Suburb Wizard. Once these records have been changed, you'll need to edit the Suburb/City/Town field against the Location record for the changes to take effect. |
| Error 20011 | For postcodes other than VIC or OSPC, the Postcode must be consistent with the Address Location - Suburb, Locality or Town (ie; match a postcode/description in the master list). | You will need to check both the Locations Wizard, and the Suburbs Wizard, each found in Manage - Configuration. Confirm that the Postcode and Suburb combination match a record on auspost.com.au/postcodes. Incorrect Suburb records can be amended through the Suburb Wizard. Once these records have been changed, you'll need to edit the Suburb/City/Town field against the Location record for the changes to take effect. |
| Error 20017 | The Address Street Number must not be blank. | You will need to check the Location Wizard, found in Manage - Configuration. Confirm that a Number has been entered against the relevant Location. |
| Error 20018 | The Address Street Name must not be blank. | You will need to check the Location Wizard, found in Manage - Configuration. Confirm that a Street name has been entered against the relevant Location. |
| Error 20019 | The state identifier must be 99 when postcode is "OSPC". | You will need to check both the Locations Wizard, and the Suburbs Wizard, each found in Manage - Configuration. If you have a Suburb with code OSPC, ensure that the State is Overseas (not ‘Other’). Incorrect Suburb records can be amended through the Suburb Wizard. Once these records have been changed, you'll need to edit the Suburb/City/Town field against the Location record for the changes to take effect. |
| Error 20020 | The Address details must not change for an existing unique Training Organisation Delivery Location Identifier. | Once a delivery location has been reported, the name and address details for that Location Code must not change. To fix this error you must change the Location details back to what they were initially reported as, and create a new location with the new details (and a new code). |
| Error 203707 | State Identifier must match the Postcode as defined by Australia Post | You will need to check both the Locations Wizard, and the Suburbs Wizard, each found in Manage - Configuration. Ensure the Postcode and State are correct as per auspost.com.au/postcodes. Incorrect Suburb records can be amended through the Suburb Wizard. Once these records have been changed, you'll need to edit the Suburb/City/Town field against the Location record for the changes to take effect. |
| Error 204616 | No more than one record should exist for this Training Organisation Delivery Location Name | You will need to check the Location Wizard, found in Manage - Configuration. Ensure that each Location name is unique. If you have duplicate locations, you will need to rename the most recently created of these to avoid error 20020. |
| Error 204639 | The training delivery location Postcode must not be a Postbox Postcode. Location postcodes must relate to a physical address. | You will need to check both the Locations Wizard, and the Suburbs Wizard, each found in Manage - Configuration. Confirm that the Location Postcode is valid on auspost.com.au/postcodes. Note that PO box post codes are an invalid selection (eg 3001). Incorrect Suburb records can be amended through the Suburb Wizard. Once these records have been changed, you'll need to edit the Suburb/City/Town field against the Location for the changes to take effect. |
| Error 204648 | When Postcode is 'OSPC', Country Identifier cannot be '1100', '1101', '1102' or '1199'. | You will need to check the Location Wizard, found in Manage - Configuration. This error indicates that you have entered the delivery location postocde as OSPC (Overseas Postal Code), but the delivery location country is still set to an Australia code. |