In order to make sure the Hosting Service works efficiently, you'll want to make sure a firewall or other network device is not blocking access to our hosting servers. Usually, you'll need to allow the following port outbound for the IP range listed below:
| IP Network | 103.102.118.0/24 |
|---|---|
| Port Number | TCP 3389 (UDP 3389 and UDP 3391 also recommended for optimal performance) |
In addition to this, you should ensure that https://rdg.ozsoft.com.au has been whitelisted in your firewall. You can navigate to that link to check whether you will need to set a rule, or whether you already have access.
If you have difficulty with your network provider allowing these outbound ports we are implementing a service that tunnels your RDP sessions over port 80/443 which are standard internet ports. Please contact us for more information.
If you are also configuring Email settings within the hosted environment, you may require the following details:
| Email IP (Outgoing) | 103.102.118.0/24 |
|---|
Typically, explicit connections use port 587, implicit connections use port 465, and non SSL connections use 25.
Our hosting environment utilises a Firewall preventing outbound connections on unusual ports for security reasons. If your email server uses a port other than 25, 465, or 587; contact VETtrak with your mail server details to request that your mail server be unblocked in our environment.
Please note that your client machine must support TLS 1.2 encryption.