SMTP Server

VETenrol Admin Config Card for Award Verification SMTP Server is a section of the Integration page in VETenrol Admin, which is available from the Configuration (VETenrol Admin Icon Config).

These settings are to connect to a SMTP mail server in order to send emails from VETenrol.

Click the Mail tab on the Integration page to view them.

There are two sections:

  1. SMTP Server — Connection details and credentials for the server.
  2. Mail Settings — Shows the from address that will be used for emails sent by the specified server.

SMTP Server

Completing these details will enable VETenrol to send all automated notifications via the specified mail server instead of using the VETtrak company mail server (not the details entered in the email preferences of the VETtrak software).

Your VETtrak mail server settings may assist with completing the settings for VETenrol.

VETenrol Admin Integrations page SMTP section

  • Enter the Server address. For example:
  • Enter the Username to access the server.
  • Specify the Port the server uses for sending mail.
  • Tick Use SSL/TLS secure connection, if applicable.
  • Click the Save button for the page to commit the change.

If your mail server uses a port that is NOT the default 25 or 587, please let us know so we can unblock that port on our firewall.

Once the details are saved, a button will appear in the bottom corner of the section.

VETenrol Admin SMTP section with Set Password button

  • Click the Set Password button.
    This will open a pop up.

VETenrol Admin Set Password pop up

  • Enter your Password.
  • Click the Set Password button.

Once the password has been set, the section will include an additional button in the bottom corner.

VETenrol Admin SMTP Section complete

  • Click Test SMTP Settings to open a pop-up window and send a test email.

  • Enter an email address in the Recipient field, such as your work or personal email.
  • Click the Send Test Mail button. Success or failure will be noted in the pop up. In the case of an error, this should give your Mail Administrator some diagnostic information needed to fix your mail server settings.
  • Check that the email has been received.



If you are experiencing difficulties receiving mail:

  • Check the password has not expired on the authorised account.
  • Check if your mail server requires this user account to have special access permissions.
  • Your mail server may require you to set an authorised IP range, this range is
  • If the username is an email address, your mail server may need that same address to be set as the sender.

If you are unable to diagnose the mail issue internally, please contact Support as we may be able to offer some other suggestions. You should send a copy of the error message, and identify your SMTP address and type of service you are working with in your request.

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