There are a range of login credentials used to access VETtrak platforms and products. This article serves to clarify which details are used to access particular items.
TABLE OF CONTENTS
- VETtrak Software
- VETtrak Knowledge Base
- VETtrak Launcher (Hosted Customers)
- VETtrak Support Centre
- VETenrol (Online Enrolments)
VETtrak Software
The VETtrak Software has a set of details that are configured within the system itself, by creation of a Client that is then assigned either to access the software itself, or a range of portal products that also have their user access dictated within the VETtrak Manage Users function.
Platforms that use these credentials:
- VETtrak Software
- Student Portal
- Trainer Portal
- Progress Portal
- VTDocs Portal.
Where to retrieve/set up these credentials:
VETtrak Knowledge Base
The VETtrak Knowledge Base is an online resource that houses the complete collection of VETtrak Help Resources, made up of customer-centric help articles and process guides. The same log in is used to access a Ticket Management Area, that facilitates VETtrak Customer Support needs, such as Ticketed Help Requests and the Community to submit product suggestions.
Platforms that use these credentials:
- Knowledge Base
- Ticket Management
- VETtrak Community
Where to retrieve/set up these credentials:
VETtrak Launcher (Hosted Customers)
If you make use of a Hosted VETtrak environment, you will have a unique set of credentials that are specifically used for your organisation/company to access the Hosted Environment. These are unique to the organisation itself, rather than individual users.
Platforms that use these credentials:
- VETtrak Hosted Launcher (PC)
- Remote Desktop Connection Client (Mac)
Where to retrieve/set up these credentials:
VETtrak Support Centre
The VETtrak Support Centre is an online resource that is centred around additional services available to a VETtrak customer, including Company Contact Management, Report Requests, SMS Credits and Downloads.
Functions accessed via these credentials:
- Submitting a Report Request
- Purchasing Report Credits
- SMS/Email within VETtrak
- Downloading VETtrak Installer
- Support Centre: Managing Your VETtrak Company Contacts
Where to retrieve/set up these credentials:
VETenrol (Online Enrolments)
The VETenrol online enrolment portal has a unique administration panel for managing it's unique settings.
Where to retrieve/set up these credentials: