Custom Report Service

VETtrak offers a Report Writing Service where you can have a VETtrak Custom Report created to query particular data in your VETtrak Database, and display it in a format of your choice. 

• How to Request a Custom Report
• Custom Report Credits
• Custom Report Credit Usage
• Alternative Report Options
• Custom Report Request Process

How to Request a Custom Report

To submit a custom report request, you will need to fill out the Custom Report Requests Form within the Support Centre. You will need to provide a template displaying how the final output of your report should look along with a description of the reports functionality. A VETtrak Support Officer will then work to have the report created in collaboration with you.

Custom Report Credits

VETtrak Customers receive an annual allotment of custom report credits, the number of credits included each year will depend on the VETtrak licence type.

Note: The annual allotment is per customer not per number of VETtrak licences.

The annual allotment of credits are valid for 12 months. On renewal of your VETtrak subscription, any unused credits will be expired and a new allotment will be allocated to your account.  

Additional report credits can be purchased from the Custom Report Credits page within the Support Centre using your credit or debit card with the report credit being immediately available for use. Purchased report credits cost $100 (ex GST) per credit and do not expire.

Custom Report Credit Usage

The Custom Report Requests Form within the Support Centre asks questions about your report request to determine whether the request will cost a report credit.

Alternative Report Options

VETtrak Standard Reports

Standard Reports found under Report - Standard Reports provide a wide range of reports that enable you to view your VETtrak data in a Print Friendly or Excel Export Friendly format.

Data Insights

The Data Insights Manager found under Report - Data Insights gives you the ability to create your own custom queries on your VETtrak data. This feature also allows you to export the data and run bulk actions.

Self-Service Reports

The Self-Service Reports Manager found under Report - Self-Service Reports gives you the ability to create your own award reports including certificate and statement of attainment templates.

Custom Report Request Process

This is the general process outlined for requesting a VETtrak Custom Report.

1. You submit a custom report request through our Report Request Form
2. Your report request will go into the Report Request Queue
   

   Our Report Writing Team will aim to reply to your Report Request within 10 business days from the date the request is submitted, however this may vary depending on the volume of Report Requests in our queue, and availability of Report Writers.

3. When your report reaches the top of the queue, the next available Report Writer will be assigned your request
4. The Report Writer assigned to your request will review your request...
   • If enough information is provided to proceed with your request, the Report Writer will start work on your report.
   • If the Report Writer needs more information to proceed with your request, you will be contacted via email or phone for further information.
5. The Report Writer assigned to your request will complete testing, in preparation for the report to be sent to you.
6. The Report Writer assigned to your request will contact you via email when your report has been developed and ready to use.
7. The report is then tested by you on your Data Entry, to ensure the report works as expected.
8. We ask that you reply to confirm the report is working as expected or if any adjustments are needed so we can work towards finishing your report for you
9. If we receive no correspondence from you in 7 days from the date a Report Writer emails you, an automated email is sent to you from our ticketing system, as a reminder that the ticket will be closed within 7 days from the date the automated response is sent.
10. If we don't hear from you after 12 days, a second automated email is sent to you as a follow-up reminder, that the ticket will be closed in 2 days.
11. After 14 days, the request is then marked as Closed. You may respond to the ticket within 14 days from the date the ticket gets automatically closed to finalise any features the Report Writer is working with you.
12. If we have not received correspondence from you on your ticket after 28 days the work will be considered complete and any further action on your custom report will need to be submitted as a new report request through the VETtrak Support Centre