Understanding Enquiry Details

Nick Jones

Modified on: Thu, 19 May, 2022 at 10:55 AM

The Enquiry Details page displays the complete record and contacts log for a single enquiry. There are some features allowing user interaction:

Enquiry Details.

This section displays the information provided by the customer when they made their enquiry.
- Click the icon to email the customer a message from a template.
- Click the 'Back' button to return to the Enquiries screen.
Office Use.

This section provides administrative control for the enquiry.
- 'Status' — set the status of the enquiry.
  
  This may be:
  - Active — The enquiry is new/unanswered.
  - Cancelled — The enquiry has been cancelled.
  - Complete — A response has been sent that answers the enquiry.
- 'Date Closed' — the date the status was changed to Completed or Cancelled.
- 'Comment' — comments or notes for the enquiry. Eg. a cancellation reason.
- The 'Save Comment' button — click this to save status changes and/or comments.
Contact Log.
- 'Date' — the date and time for the entry. The dates listed in this column can be clicked to view the full message or comment.
- 'Type' — the type of record.
  
  This may be:
  - Email — message(s) sent from within VETenrol in response to the enquiry.
  - Comment — comment(s) added to the Enquiry via the Office Use section.
- 'Comment' — the message contained in the comment or email.