The Enquiry Details page displays the complete record and contacts log for a single enquiry. There are some features allowing user interaction:
- Enquiry Details.
This section displays the information provided by the customer when they made their enquiry.- Click the
icon to email the customer a message from a template.
- Click the 'Back' button to return to the Enquiries screen.
- Click the
- Office Use.
This section provides administrative control for the enquiry.- 'Status' — set the status of the enquiry.
This may be:- Active — The enquiry is new/unanswered.
- Cancelled — The enquiry has been cancelled.
- Complete — A response has been sent that answers the enquiry.
- Active — The enquiry is new/unanswered.
- 'Date Closed' — the date the status was changed to Completed or Cancelled.
- 'Comment' — comments or notes for the enquiry. Eg. a cancellation reason.
- The 'Save Comment' button — click this to save status changes and/or comments.
- 'Status' — set the status of the enquiry.
- Contact Log.
- 'Date' — the date and time for the entry. The dates listed in this column can be clicked to view the full message or comment.
- 'Type' — the type of record.
This may be:- Email — message(s) sent from within VETenrol in response to the enquiry.
- Comment — comment(s) added to the Enquiry via the Office Use section.
- Email — message(s) sent from within VETenrol in response to the enquiry.
- 'Comment' — the message contained in the comment or email.
- 'Date' — the date and time for the entry. The dates listed in this column can be clicked to view the full message or comment.
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