Understanding Enquiry Details

The Enquiry Details page displays the complete record and contacts log for a single enquiry. There are some features allowing user interaction:

  1. Enquiry Details.

    This section displays the information provided by the customer when they made their enquiry.

    • Click the icon to email the customer a message from a template.

    • Click the 'Back' button to return to the Enquiries screen.

  2. Office Use.

    This section provides administrative control for the enquiry.

    • 'Status' — set the status of the enquiry.

      This may be:

      • Active — The enquiry is new/unanswered.

      • Cancelled — The enquiry has been cancelled.

      • Complete — A response has been sent that answers the enquiry.

    • 'Date Closed' — the date the status was changed to Completed or Cancelled.

    • 'Comment' — comments or notes for the enquiry. Eg. a cancellation reason.

    • The 'Save Comment' button — click this to save status changes and/or comments.

  3. Contact Log.

    • 'Date' — the date and time for the entry. The dates listed in this column can be clicked to view the full message or comment.

    • 'Type' — the type of record.

      This may be:

      • Email — message(s) sent from within VETenrol in response to the enquiry.

      • Comment — comment(s) added to the Enquiry via the Office Use section.

    • 'Comment' — the message contained in the comment or email.



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