The Registration Details page displays the complete record for a single registration. All the data the individual participant has entered during the registration process is displayed on this page.
In some cases adjustments need to be made to the client's information prior to re-sending notifications or re-creating the web enrolment. Some common reasons might be:
- Typographical errors (particularly with email)
- Capitalisation of letters
- Corrections, such as replacing a nickname with the legal name from the identity document(s).
- Adding additional information, such as a preferred name or a mobile number provided during a phone conversation.
Note
Changing the Client Details for a registration in VETenrol does not apply those changes to the associated Web Enrolment in VETtrak. Making adjustments is only suggested if:
- It is worth manually updating the records for both VETenrol and VETtrak separately (eg. email address to re-send a notification)
- Changes are significant enough to manually delete the original web enrolment and re-create with the new details.
- The registration requires an occurrence change whereby the web enrolment can be automatically deleted and re-created anyway.
If other details are provided after the web enrolment has been processed, the client record in VETtrak should be updated instead.
To use this feature, click on the Registration ID from the Registrations page. It is the default page displayed upon successful login or when choosing Registrations from the Activity (
) menu.
This will display the Registration Details, where the Client Details section of the page allows for editing:
- Client Details permits changes to:
- Family Name
- Given Name
- Other Names
- Preferred Name (if enabled)
- Contact Details permits changes to:
- Mobile Phone Number
- Email address
- Click the Update Changes button to save your changes.