Post-payment push is a VETenrol feature designed to retrieve payment from the applicant prior to completing their enrolment registration.
Post-Payment Push ensures that users who abandon the registration process at the payment step do not fill an occurrence vacancy that another paying student could make use of. It also ensures unpaid users do not receive a confirmation email saying their registration has been received, and the RTO does not need to manage unpaid registrations.
This feature is intended to reduce the administrative work for the RTO for tasks such as:
- Managing unpaid registrations
- Following up payments
- Fielding enquiries
- Cancelling enrolments to free up vacancies
Post-payment push alters the behaviour of the Standard Registration Process.
TABLE OF CONTENTS
- Standard Registration Behaviour
- Post Payment Push Registration Behaviour
- Activating Post-Payment Push
- FAQ
Standard Registration Behaviour
The registration's web enrolment is created in VETtrak before the user is transferred to the secure server to complete the Credit Card Payment step. This means the web enrolment exists to reserve a vacancy while the user makes their payment, and other users will be prevented from proceeding to the payment step if that reservation caused the occurrence to become full.
Post Payment Push Registration Behaviour
The registration's web enrolment is created in VETtrak after the user is transferred to the secure payment server and completes the payment step. No web enrolment exists before payment and therefore the vacancy is not yet filled, other users can continue to proceed to the payment step during this time, as such, the course may become full while the applicants are at the payment step and the occurrence can become overbooked. The web enrolment is created after the payment is received and the registration form has been completed.
Activating Post-Payment Push
Post-payment push is deactivated by default and cannot be activated by a user within the VETenrol Administration portal. It’s possible to see if this feature is activated within the VETenrol Administration portal under Configuration ➜ Integrations ➜ Payment Gateway Options:
Important Notes about Post-Payment Push
- This feature is not compatible with Linked Occurrences (aka Occurrence Multi Enrol).
- This feature is only applicable to registrations where the Credit Card Payment method is chosen.
- This feature can cause delays in sending the user's Confirmation Email and the RTO's Registration Alert.
- This feature impacts occurrence vacancies, delaying the count, and allowing users to pay for a potentially full course.
FAQ
- What happens to registrations that are completed when the occurrence is full?
The student will receive a message to indicate that the course has been filled since they started the registration process. They will not receive a registration confirmation email.
A registration record will appear in VETenrol however if the registration did not fully complete you can see this by checking whether the Receipt # is blank. Check the registration details for the Web Enrol ID and if it is 0 that indicates the registration was not pushed to VETtrak as a web enrolment.
